FAQ / POLICY

The Vaie Boutique Shipping Information 

Our Online Customer Service Email Reps are available Monday-Friday 9am-4pm (PST).  Please allow 3-6 business days for all orders to be processed , fulfilled, and sent from our facility to the post office. All orders will be packaged and fulfilled in the order in which they were placed. Delivery takes approximately 2-5 business days to arrive , based upon your location .

 

Where do we ship to ? 

We currently have shipping available for U.S only. 

All Jewelry Products/accessories are final sale. No exchanges or refunds are made unless the product is defective please email our support team ;

thevaieboutique@gmail.com 

shopthevaie@gmail.com

We are not responsible for any lost packages during transit or stolen packages. We recommend to please file a claim with the carrier responsible for delivering your package. 

Handmade Candles Information

All of our candles are unique & handmade based on which design you may choose. Due to handmade production shipping take 14-24 days to fully ship & deliver to the address provided at the time of checkout. Any questions or concerns please email us. 

Customer Service Emails:

Thevaieboutique@gmail.com

Shopthevaie@gmail.com

Email Status?

***Please allow 24-72 hours for your email to be responded to. Response time varies. If you have not received a response within 72 hours, please resend message in a different message thread, as this could be due to your message going into our spam folder. Emails are answered in date/time order. No email is ignored. 

Please refrain from sending multiple messages in the same message thread, this will push your message to the very end again and delay response time further. Sending a new message in the same message thread gives you a new later time and date. If you would like to send another message, please do send as a new message so your first message does not lose its spot in line. Thank you! (:

 

Any further questions or concerns please do not hesitate to contact us we will be more than happy to assist you! Thank you for the kind support we appreciate it!

XOXO- The Vaie Boutique  


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